Billing or Restore Purchases
Include the platform, the plan shown, whether the charge completed, and the exact restore message. Do not send a full card number or store password.
Read billing basics →Bestead Support
Tell us what is not working.
Use the support route for product, purchase, account, privacy, accessibility, or editorial issues. Include enough context to identify the problem, but do not send private journal text or crisis disclosures.
Choose a route
What can we help with?
Putting the category in your message helps route the issue. Support response is not immediate and is not suitable for emergencies.
Sign-in or account access
Describe where the flow stops, the sign-in method used, and any error text. Avoid sending authentication codes or passwords.
Contact support →Technical problem
Include device model, operating-system version, Bestead version, steps to reproduce, and whether restarting changed the result.
Report a problem →Privacy or data request
Use the support channel for questions about account deletion, export, or a privacy right. Review the legal policy before submitting.
Read the privacy policy →Accessibility
Tell us which screen, control, assistive technology, text size, contrast, motion, or interaction creates a barrier.
Report a barrier →Editorial correction
Share the page URL, sentence or claim, why it may be wrong, and a source when possible. Safety-related corrections should be labeled clearly.
Read the correction policy →Before you send
Protect your information.
A useful support report does not require the sensitive content of a reflection.
01
Share the symptom
Describe what you expected, what happened, and the visible error—without copying journal entries.
02
Remove credentials
Never send passwords, one-time codes, full payment-card numbers, or account-recovery secrets.
03
Crop screenshots
Remove names, notifications, journal text, or other personal material not needed to show the issue.
Not a crisis channel
Do not wait for support if someone may be harmed.
Support is not monitored as emergency, suicide, child-safety, or violence-prevention service. If there is immediate danger, use local emergency services now.
Open safety guidanceReady to report an issue?
Open the support page.
For app behavior, include your platform and version. For a web correction, include the exact URL.
Looking for the app?